Overview
Built a clinic-to-clinic referral platform for Access My Super, coordinating patient referrals, supporting documents, and operational follow-up across multiple stakeholder roles.
Challenge
The existing process relied on email, spreadsheets, and manual coordination between clinics and operations. Errors were hard to catch and visibility was poor across the lifecycle of a referral.
My Role
Led backend architecture, frontend delivery, and deployment workflow on Laravel + React.
Solution
- Modeled the referral lifecycle explicitly — submission, triage, follow-up, completion — instead of treating it as a generic ticket.
- Built a Laravel API with strong domain boundaries and role-aware endpoints for clinics vs. operations.
- Delivered a React front-end focused on the highest-friction screens for the operations team.
- Set up an AWS deployment workflow that supports incremental improvements without disrupting in-flight cases.
Outcome
- Replaced manual handoffs with a structured workflow operations could observe end-to-end.
- Reduced coordination overhead between clinics and the back office.
- Created a foundation that future workflow automation and reporting can build on without rewriting the core system.